Design and Creating Mutuals
We provide complete analysis, modelling, design and planning services that incorporate all aspects of corporate governance, compliance in a financial services environment, along with ensuring we meet accounting requirements. We manage this for our clients and design a solution of risk transfer that meets our client’s needs.
Unregistered Managed Investment Schemes
Bringing a managed investment scheme to life requires expertise across multiple disciplines. Mutuals Matter manages the full journey – from legal and regulatory setup, capital and funding strategies, and operational infrastructure development, through to ongoing compliance, company secretarial support and stakeholder engagement.
Mutual Management
Managing a mutual demands expertise across many disciplines. Our team brings together deep capability in underwriting, governance, compliance and legal to deliver fully tailored operational and membership management services. We maintain clear communication with all stakeholders and partner with associations on marketing and distribution to ensure nothing falls through the gaps.
Expert Guidance for Employee Redundancy Funds
We guide redundancy and entitlement fund operators through the full range of compliance obligations – from AFSL general requirements, MIS-specific obligations and fund-specific requirements around entitlement calculation and contribution monitoring, to operational risk controls across claims processing, fraud prevention, cyber security and data protection. Whether establishing a new fund or strengthening an existing one, we work alongside operators to build the policies, processes and oversight frameworks needed to meet regulatory requirements and serve members with integrity.
Product Distribution & Advice
Mutuals Matter is authorised under its Australian Financial Services Licence to provide general advice and arrange both general insurance and miscellaneous risk products.
Financial Services and Accounts
Mutuals Matter plays an active and rigorous role in audit and assurance processes, including compliance plan audits, detailed review of financial reporting and key judgements, and robust challenge of liquidity and cash flow assumptions to ensure the integrity and sustainability of benefit payments.
Risk Management Services
The success of a Mutual is underpinned by constructive risk management. By providing modelling based on claims data we assist clients in the analysis of risk profiles of its existing and potential Members. With the support of Mutuals Matter and its insight into Member data, we enable clients to develop and implement risk management strategies that work.
Underwriting & Placement
Strong relationships with local and international insurers and reinsurers to place bespoke risk solutions.
Member Services
The Member Services team support the Mutual and its Members throughout the year, addressing specific requests, providing information and supporting delivery of annual renewal terms.
Claims Management Services
Claims service is central to our offering and a key area of strength. Our experienced Claims team provides responsive support to mutual clients and their members at critical times, delivering expert advice, end-to-end claims management, and coordination with third-party providers. They are highly skilled in navigating the complexities of mutual claims environments.
Governance and Compliance
Mutuals Matter delivers comprehensive company secretarial and reporting services, supported by a compliance team that ensures all corporate, regulatory, and licensing obligations are met. Our governance framework sets best-practice policies and controls, while we provide training and support to clients and members as needed. We work closely with internal and external auditors to drive continuous improvement.
Systems and Service
Mutuals Matter can integrate with clients’ existing IT systems or develop tailored, efficient solutions to meet the specific requirements of the mutual. Our platforms are designed to support core functions including member management, data collection, claims handling and risk management.
Mutuals Matter 